Frequently Asked Questions
Everything you need to know about your Gen-parts.com experience.
How can I verify if a part is compatible with my equipment?
You can use our integrated search tool to filter by make, model, and year. If you are still unsure, please contact our support team with your VIN or serial number for guaranteed fitment assistance.
What are your shipping times and costs?
We offer standard and expedited shipping options. Most orders are processed within 24 hours. Shipping costs are calculated at checkout based on the weight of the parts and your delivery location.
What is the return policy for Gen-parts.com?
We accept returns within 30 days of delivery for most items in their original, unopened packaging. Please note that electrical components may be subject to specific return restrictions.
Do you offer warranties on your products?
Yes, all products sold on Gen-parts.com come with a minimum 12-month manufacturer's warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.